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Select Customer Type
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Customer Selection Guidelines:
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• IWD Direct:
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Independent warehouse distributors who have an account directly with us. If an IDW
files a claim that is warranted, we will issue a credit against future orders.
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• Dealer Direct:
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OEM dealers who submit and view warranty claims for Delco Remy products
that are outside the OEM Truck Warranty Policy but still within the Delco Remy Genuine
Products Warranty Policy.
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• Fleet Direct:
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Fleets that submit and view warranty claims for Delco Remy products
that are outside the OEM Truck Warranty Policy but still within the Delco Remy Genuine
Products Warranty Policy. Fleets must be approved by Delco Remy Fleet Managers and
are generally added as part of a specification agreement.
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• OEM Dealer:
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OEM dealers with access to view analysis results and photos taken during
analysis for warranty claims filed through their OEM affiliation.
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• OEM Corporate:
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OEM Corporate users with access to view analysis results and photos
taken during analysis for warranty claims filed through their dealer network.
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